Frequently Asked Questions (FAQ)
How to Activate & Setup your TL APP account: 1. Receive an Activation Code Typically, your Manager and/or Supervisor will send you an evite to joi...
Mon, 12 Nov, 2018 at 4:43 PM
How to Set your Vehicle Class 1. Open & Login to the TL App through your mobile device 2. Click into the “Settings” Module 3. Select, “Se...
Wed, 21 Nov, 2018 at 11:10 AM
There are 2 options to setting your On/Off Duty Schedule. You can either control your schedule manually by swiping, OR you can automate/set your On/Off Duty...
Mon, 20 Apr, 2020 at 1:19 PM
How To Access Driver Improvement Tools – Mobile App, Web Portal & E-mail: Mobile App: Through our mobile app home screen, you have the ability to re...
Tue, 20 Nov, 2018 at 4:23 PM
In order to properly create a new fleet, the following must be completed (in order) Open a web browser and enter your Web App URL (i.e. TL Cloud: ht...
Sat, 1 Dec, 2018 at 3:50 PM
Overview of Fleet Manager Web Portal Management Tools (i.e. TL Cloud https://tl-cloud.webapp.tl) As a Fleet Manager you have access to both individual d...
Thu, 13 Dec, 2018 at 8:58 AM
On average, the Tourmaline Lab app uses about 150 MBs/month for a typical driver. However, if the app is used heavily, you can see up to 120-250 MBs/month b...
Mon, 9 Dec, 2019 at 10:41 AM
You have the ability to create a Custom Field on three entity levels, giving your organization broader capabilities in capturing information that is importa...
Mon, 14 Jan, 2019 at 2:06 PM
Much like all major mobile device manufacturers, Android allows excellent device products to be created that can be utilized for an array of services, inclu...
Thu, 8 Jul, 2021 at 9:54 AM
Within our solution, we may not be able to process your full trip for one of many reasons. Below is an overview of each processing status and the scenarios ...
Tue, 19 Feb, 2019 at 5:35 PM